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Questions? Look here.
Our standard cleaning includes dusting, vacuuming, mopping, bathroom cleaning, kitchen cleaning, and general tidying of living spaces.
No, you don’t need to be home. Many clients provide a key or code for access, allowing us to clean while you’re away.
We use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. Let us know if you have any product preferences.
For deep cleaning, no special preparation is required. However, we recommend clearing clutter and fragile items so we can focus on cleaning thoroughly.
When you approve your quote, we collect a 10% deposit upfront to confirm your booking. The remaining balance is charged after the service is completed and you are satisfied. We accept all major credit cards, and payment can be made securely online.
We require at least 24 hours’ notice to cancel or reschedule without penalty. If canceled within 24 hours, a 50% cancellation fee applies.
No, we bring all necessary supplies and equipment. If you have specific products you’d like us to use, we’re happy to accommodate.
Cleaning time depends on the size of your home and specific services, but most jobs take between 2 to 4 hours.
Yes, Madri Cleaning is fully bonded and insured, ensuring peace of mind for our clients.
Yes! We do our best to accommodate requests for the same cleaner, especially for recurring clients.
Yes, we offer gift certificates, which make a great gift for any occasion. You can purchase them here.
We love pets! Please let us know if they need to be kept in a specific area during cleaning, especially during vacuuming or mopping.
We are a trusted, local business with years of experience, eco-friendly products, and a satisfaction guarantee. We’re committed to providing the best possible cleaning services with a focus on customer satisfaction.
We serve Orlando and surrounding areas, including Winter Park, Lake Nona, Winter Garden, Apopka, Clermont, Davenport and other areas. You can check service availability by entering your ZIP code.
We recommend tidying up any clutter and securing fragile or valuable items so our team can focus on thoroughly cleaning your home.
Tipping is not required, but it’s always appreciated. You can leave a tip in cash or add it when you pay online.
Yes, we offer cleaning services for vacation homes.
We operate Monday through Friday, from 8:00 AM to 6:00 PM. Weekend or evening cleanings are available by special request only.
Yes – we have an AI-powered virtual answering assistant available after hours. Simply dial the extension for the virtual attendant, leave your request, and our team will review it on the next business day.
In the unlikely event of damage, we will inform you immediately and work with you to repair or replace the item.
You can cancel or reschedule at no cost if done at least 24 hours in advance. For cancellations made with less than 24 hours’ notice or on the same day, a 50% fee applies. As a reminder, you will always receive an email 48 hours before and a SMS 24 hours before your scheduled cleaning.
Madri Cleaning is a cashless company. Payments are processed securely online via Stripe. You may pay by invoice sent to your email or through automatic debit after each visit. We accept: Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay (where available). Note: All payments are subject to Florida Sales Tax and card processing fees.
Yes, we offer one-time cleaning services, as well as recurring services like weekly, bi-weekly, or monthly cleanings.
We provide all professional cleaning products. We only ask clients to provide trash bags and paper towels. If you’d like us to use a specific product, simply leave it on the counter and notify our office. Our microfiber cloths are washed and sanitized after every use.
Absolutely! We are a pet-friendly company, and our staff is trained to work with care and respect around pets. However, we do not handle pet waste or litter boxes. If your pet has special needs (anxiety, space restrictions), please let us know in advance. We use cleaning products formulated to minimize harsh chemicals and reduce strong odors. These products are commonly used in homes with children, pets, and allergy-sensitive individuals. Product safety data sheets are available upon request.
No – you may provide us with access instructions such as a key, alarm code, smart lock access, or garage code. Our technicians will handle everything securely and professionally, even if you’re not home.
Your satisfaction is our priority. If something does not meet your expectations, please notify us within 24 hours after the service, ideally with photos or videos. We will send our team back to correct the issue. We do not offer refunds — our commitment is to make it right.
